Free email and online chat support for Vista SP1 users
By Jonathan Schlaffer
If complaints around Vista weren’t enough; Microsoft has received so many complaints about Vista SP1 installation problems that it is offering free online and chat support for anyone experiencing installation problems.
Microsoft usually defers users to the PC manufacturing for most problems but in the case of Vista SP1 is helping every user no matter how they acquired Vista SP1.
Information Week reports that Brandon LeBlanc, a manager at Microsoft said in a blog post that, “We are offering free-of-charge support to *anyone* who is having issues installing Windows Vista SP1.” That also includes phone support.
This comes after some users were unable to install Vista SP1 or had issues after installation which could include everything from driver to boot problems. Some computers were even rendered useless with the prequisite updates.
At this time, Microsoft has said it is working to solve remaining issues with the service pack which may require additional updates before those that have problems will be able to get the service pack.
This is not unusual for Microsoft, even Apple has had problems with updates to its OSX operating system. But, these things are just expected to happen with Microsoft products. It’s time the company started setting the bar a bit higher. Perhaps with time, these problems will be solved; it’s likely that not all of them will be fixed before Windows 7 ships.
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March 24th, 2008
Microsoft should instead a free Windows XP to every Vista user. This would instantly “solve” all the “problems”.
March 25th, 2008
Out of over 100 million installs of Vista, even a 0.01% failure rate equals over 1,000 problems - which as usual get blown out of proportion by armchair pundits. - particularly when many of these problems pertain to pre-release software or third party drivers..
March 26th, 2008
“Microsoft has received so many complaints about Vista SP1 installation problems that it is offering free online and chat support for anyone experiencing installation problems.”
This really is sensationalist rubbish. Microsoft has ALWAYS offered free support for ALL service packs.
Please see this: http://community.winsupersite.com/blogs/paul/archive/2008/03/25/invent-a-story-free-support-for-vista-sp1-update-must-be-related-to-vista-problems-even-if-it-really-isn-t.aspx
April 5th, 2008
Hi. I’m Carl, just recently purchased a new O.S for my new acer M1600 desktop.I upgraded to Windows Vista Home Basic NT. Build 6.0.0., My software., Sonar Cakewalk 4 and Vanbasco Midi Karaoke Software was working fine until I connected my computer to the internet. Windows update was telling me to update it to Windows Vista Service Pack 1 so without hesitation I download the update but after successfull update I noticed that when I launched Sonar 4 and Vanbasco Player it would say “no audio output please select another output” the software gave me instruction to select another output but to my surprise its giving me only one option which is Midi-Mapper.Up till now i cannot play midi format songs, should i start regretting that i purchased this new O.S? Pls help…