In a recent meeting between the Dutch Consumers’ Union (Consumentenbond) and Microsoft Netherlands, the consumer organization asked for free copies of Windows XP for members who were having problems with Vista. Microsoft, of course, refused.
The refusal has led Consumentenbond to call on consumers to explicitly ask for Windows XP when purchasing a new computer and for shops to provide free Windows XP packages toÂ those dissatisfied with Vista.
The meeting was initiated by the union after it did a five weeks investigation, where it received some 5,000 consumer complaints about Windows Vista. Most of the complaints revolved around application and peripheral hardware compatibility issues.
The product has many teething problems, it is just not ready, a spokesperson for the consumer organization told Expatica. Printers and other hardware reportedly failed in combination with Vista, computers crash regularly and the peripherals are very slow.
Earlier, Microsoft offered a “downgrade” option to consumers that get machines with Windows Vista but want to switch to XP. But the offering applies only to Windows Vista Business and Ultimate versions, so it doesn’t do much for most consumers.
It seems that by giving selective and by providing limited downgrade options to XP, Microsoft is not giving equal treatment to its consumers. Maybe, it’s time for Microsoft to start being more sympathetic.